Technical issues

How do I update my graphic driver?

Updating the graphic driver can solve variety of issues. Checking for driver updates should be the first step. Identify Graphics Card Open the Device Managner in Windows - to do this you can just type _Device Manager_ into the Start menu search field. You will see a shortcut that leads you to die Device Manager. Expand the Display adapters section to see the manufacturer and model of your computer’s graphics card. Get the latest update Now that you know the manufacturer of your graphic card,...

Why isn’t the music playing anymore?

If you’ve already checked that your speakers are on and adjusted the settings for volume control on your computer and the music still isn’t playing, the problem could be the following: Slideshow does not store your music within the software, but rather a link to the file. In other words if the music is on your desktop when you create the show and then you move it to your music folder, then it won’t play because the link will be incorrect. This issue occurs when you move, rename, or delete a fil...

The first photo is showing up again at the end of the show. (Ghost images)

The issues with ghost images usually come up when both a fade in and a fade out are selected. It can only be one or the other. So instead of "leave in place" you could use the transition "alpha blending" as the fade in and then "none" as the fade out. And for the final element (photo/video clip) use "leave in place". That way each image will go away because the next image has faded in and then only the last piece of media will stay at the end of the show.

Cannot burn DVDs

Slideshow 10 / 9 / 8 and Stages Please do the following: Close the slideshow program completely. Under "C: \ Program Files or Program Files (x86) \ AquaSoft \ SlideShow X Ultimate \ Support \" you find "Delete_Burn_Properties". Double click the file and then the burner-settings will be reset. In the same folder please run now the file " EnableBurnerForceSPTI.reg". Then check in the SlideShow under "Extras" -> "Program Settings" -> "CD / DVD burner," whether your burner is no...

Bug report - (Invalid characters in path.)

This error message generally comes up when you are trying to save a file that was previously restored. Meaning the program shut down improperly and then the file was restored. The problem is with the file name. If you look at the name at the top of the program it will say "file name , numbers numbers numbers, Restored from....2/6/2016 (or other date)" and so every time you are clicking the save icon, you are telling the program to save under that name that is in the above bar, and it can't do th...