General Questions

How do I get started?

1. Add images: You can add images to your Slideshow project in multiple ways: * In the menu bar go to "Add" * Click the "+" icon in the toolbar * Drag and drop photos from the file explorer into the timeline * Drag and drop the Image-Object from the toolbox panel into the timeline * Add an entire folder by going to "Add" then "Directory" and then selecting the folder that you would like to add. 2. Personalize: Personalize every moment and give photo your own special touch: ...

Which languages does SlideShow support?

SlideShow currently supports English, German, French, Dutch, and Polish; all of which you can access from directly within the program. Don’t see your language listed? You can access our translation center ( to see the progress on your preferred language and contribute to the translation if you’d like. Even if a language is incomplete, you can still download the language pack, the parts that are translated will ...

How many images can I use in my presentation?

Use as many images or videos as you like! The more images and videos you use, the longer your project will get. Keep in mind what your audience might want to see and what parts would only stretch the time.

What resolution/format should my videos be?

You can use any video quality up to HD and even 4K. Slideshow 9 & 10 support all common video formats including MP4, M2TS, MOV, MKV, AVI, and WebM.

How do I choose between 16:9 and 4:3 aspect ratio?

If you plan on showing your slideshow on TV or computer screen then 16:9 is the option that you should choose. If however, you have a very old TV or computer you may need to choose 4:3. Most normal digital cameras shoot photos in 4:3 or even in 3:2 aspect ratio, this means that when you insert your photos there will be black lines at sides. You can fix this if you would like your photo to take up the whole screen by cropping the photo to the appropriate size. To do this you go to “Aspect ratio” ...

Can shows I created on an older version be imported into the new version?

You can easily import a project created with an earlier version into Slideshow 9, 10, or Stages, by going to "File" and then "Open" and selecting the older slideshow. Once your project is open in the newer version of Slideshow you can edit as usual and even add / use the new features on your older project.

How can I adjust the speed of my show/video?

If you want to adjust the duration of an image/ video clip you can do this two ways: 1. In the timeline drag the border of the image/video-object further to the right side, if you want to increase the duration and to the left to decrease the duration. 2. You could also use the „Properties“ toolbox and enter the exact amount of time under „Duration“. You can create a time lapse by speeding up the play back speed or slow motion clip by slowing the playback speed, both adjustable in the propertie...

Commonly supported file formats (photo, video, music)

The following file formats can be imported into and used in projects in SlideShow 9, 10, and Stages Image formats: Video formats: Sound and music formats:

Is SlideShow 9, 10, Stages compatible with Windows 10? Or are they compatible with my operating system?

Not only do SlideShow 9, 10, and Stages work on Windows 10, they are also compatible with older versions of Windows, including: Windows 8.1, 8, 7 and even Windows Vista.

Where can I find help or instructions for SlideShow or Stages?

We regularly update our blog ( with videos and tutorials that we think most people might find useful. We also try to include explanations for features that we think people might not know are in the software. If we haven’t addressed your question in the blog you can always download our FREE Handbook (, where there are details about every button and feature in Slideshow 9 and 10. Or if you are just looking for inspiration for...

I forgot my password

If you’ve forgotten your password, no problem. You can easily retrieve it from the customer login area here ( Type in your registration e-mail (the email you used to register your product) and a new password will be sent to that e-mail. Then once you are logged in you can change your password by going to “My Profile” and then changing your password. Be sure to confirm the changes by entering your old password at the very bottom and clicking “save change...

Updates vs. upgrades

The most common question that comes up in this category is: “I own SlideShow (7,8,9) and now I’ve downloaded the trial version of SlideShow 10. When I put in my log in data/ serial number it gives an error. Why isn’t it working?” We continuously update our software to meet the needs of our customers as well as the changes within the Windows operating system. Within each version of the software (SlideShow 7, 8, 9, 10) there are updates within the version that fix known bugs, adjust features to ...

What does Lifetime Customer Service even mean?

No service? Free support for only a year? We don't have any of these limitations. Drop us an e-mail (, check out the manual (, or study our free tutorials (, post your comments on Twitter, or via Facebook ( Once purchased, you can download your slideshow software anytime you need. And you can be sure that we will answer your e-mails,...

Can I install the software on more than one computer?

That's no problem! You can install the software on up to two personal computers that you use at home (ex: on a desktop and laptop). For anything beyond that, we offer discounted second licenses in the Customer Login area (

Does lifetime download guarantee mean that the SlideShow can be downloaded following a crash no matter how much time goes by?

Yes indeed. No matter how much time goes by you can re-download older versions of the SlideShow software from within your customer log in area. Also, any updates that we make or bug fixes within the version are free.

What if I would like to return SlideShow?

We’re sorry to see you go, but we understand that these things happen sometimes. You can always return your software for a full refund within 30 days after you’ve purchased it on our website.

What if I have other questions not answered here?

Have a question that wasn’t answered? Feel free to drop us an email (, we’re always happy to hear from you.